The Cost of Quality

While many QA costs may be readily visible to your organization, there are many costs associated with quality that typically go unnoticed, thereby increasing the overall cost of performing the QA service.

One of the major points of comparison is our fees and how we would be compared to your internal QA departments from a financial perspective. We have developed a list that shows some of the visible and not so visible costs of supporting an in-house organization.

By knowing more about the inherent cost burden of running an internal QA organization, you can better see the benefits of utilizing an external organization. In the end, you should be able to see that our fees are quite competitive when held against the “Fully Loaded” costs of funding an internal QA team.

Salary Costs:
Employee Salary
Employer Contribution (FUTA)
Employer Contribution (Medicare)
Employer Contribution (SUI)
Employer Local Tax
Worker’s Compensation
Vacation and Sick Days
401(k) plan (employer matching contribution)

Office Costs:
Office Space / Common Areas
Parking
Furniture
Personal Property Tax
Personal Property Insurance
Liability Insurance
Refreshments / Snacks / Meals
Consumables (Paper, Toner, Office Supplies)

Management / Administration Costs:
Department Management / Oversight
Hiring/Firing
Accounting
Payroll
Employment Advertising
Employee Reviews
Reception

Employee Benefits:
Medical
Dental
Vision
Life

Training Costs:
Training-Internal
Training-External
Tuition Reimbursement

Computer IT:
Software/Licenses
Repairs
Help Desk
Internet Access
Network Infrastructure
Copier / Fax

Communications:
Phone Lines
Long Distance Calls
Email / Web hosting
Voice Mail